Privacy Notice (Revision 1.0.2 April 2019)

We know that you care about your personal data and how it is used, and we want you to trust that My Last Chapter uses your personal data carefully. This Privacy Notice will help you understand what personal data we collect, why we collect it and what we do with it.

Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions by sending a request through the “Contact Us” form on our website.


What personal data is being collected

Personal data means any information that can be used to identify directly or indirectly a specific individual.

You are not required to provide My Last Chapter with the personal data that we request, but if you choose not to do so, we may not be able to provide you with our products or services, or with a high quality of service or respond to any queries you may have. We collect personal data from Personal data you give us directly and from no other source. You may be asked to provide your personal data when you are in contact with us. My Last Chapter may share this personal data in a manner consistent with this Privacy Notice. We may also combine it to improve our products, services, content, and advertising.


What purpose do we use your data for

We collect, process and disclose your personal data only for specific and limited purposes. For example, to develop and improve our service, communication methods and the functionality of our website, to provide personalised products, communications and targeted advertising as well as product recommendations to you.

We collect, process and disclose your personal data for the following purposes:

  • To process and answer your enquiries or to contact you to answer your questions and/or requests;
  • To develop and improve our service, communication methods and the functionality of our websites;
  • To authenticate the identity of individuals contacting us.
  • For internal training and quality assurance purposes.
  • To understand and assess the interests, wants, and changing needs of users, to improve our website, our current products and services, and/or developing new products and services; and
  • To provide personalised products, communications and targeted advertising as well as product recommendations to you.

When we collect and use your personal data for purposes mentioned above or for other purposes, we will inform you before or at the time of collection.

Where appropriate, we will ask for your consent to process the personal data. Where you have given consent for processing activities, you have the right to withdraw your consent at any time.

We also process your personal data when we have a legal obligation (e.g., tax or social security obligations) to perform such processing. For example, a court order or a subpoena may require us to process personal data for a particular purpose, or we may be compelled to process personal data to report suspicious transactions under the local anti-money laundering rules.

Who will it be shared with

My Last Chapter may share your personal data with selected third-parties. For example, we share your personal data with third-party service providers and other third-parties.

In order to carry out your requests and respond to your enquiries available to you through our website we share your personal data with third-party service providers that perform functions. They have access to personal data needed to perform their functions but may not use it for other purposes. Further, they must process this personal data in accordance with this Privacy Notice and as permitted by applicable data protection laws and regulations.


How do we protect your personal data

My Last Chapter takes the security of your personal data very seriously. We take every effort to protect your personal data from misuse, interference, loss, unauthorised access, modification or disclosure.

Access to your personal data is only permitted among our employees and agents on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by third-parties.

We will keep your personal data for as long as we need it for the purpose it is being used for.


What are your rights

Your rights in relation to your personal data how it is processed. You can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by sending a request through the “Contact Us” form on our websites.

  • The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. Therefore, we’re providing you with the information in this Notice.
  • The right to access and rectification. You have the right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise your rights, please contact us.
  • The right to be forgotten. Under certain circumstances, you have right to request that we delete your data. If you wish to delete the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements. If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.
  • The right to restrict processing. Under certain circumstances, you have the right to restrict the processing of your personal data.
  • The right to object. Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails from us notifying you or being contacted with varying potential opportunities).
  • The right to lodge a complaint. You have the right to lodge a complaint directly with an Authority about how we process your personal data.
  • The right to withdraw consent. If you have given your consent to anything we do with your personal data (i.e., we rely on consent as a legal basis for processing your personal data), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal data at any time by contacting us.


How do we keep this notice up to date

We will update this Privacy Notice when necessary to reflect customer feedback and changes in our service. When we post changes to this statement, we will revise the “last updated” date at the top of this Notice. If the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Notice changes). We will also keep prior versions of this Privacy Notice in an archive for your review.

We will not reduce your rights under this Privacy Notice without your consent.